FAQ
Good to know
Everything you might be wondering before you book.
Booking & delivery
Where do you deliver?
Delivery, setup and pickup are free within 20 miles of our Portland home base (97227) on orders of $100 or more. Beyond that, a travel fee of $2 per mile applies, and your quote calculates it automatically from your ZIP code.
Can I pick up my rentals instead?
Yes, for the Flower Cart on its own (without florals), the Fringe Cream Umbrella, the Dessert Bar and the lawn games. Choose pickup in your quote and collect your rentals from North Portland (97227), with no order minimum. You’ll set them up and return them after your event, and we’ll agree on pickup and return times when we confirm your booking.
A Bloom Bar with florals is full service, so it isn’t available for pickup. We deliver the bar, bring fresh florals, set everything up, host the Bloom Bar during your event and break it all down afterward.
How far ahead should I book?
Please book at least 2 weeks ahead so we can source your florals fresh. For May through September weekends, 4 to 6 weeks ahead is best.
How do I reserve my date?
Send your quote request and we’ll confirm availability. A 50% non-refundable deposit holds your date, and the balance is due 7 days before your event.
What if I need to cancel or change my date?
Plans change, we get it. If you let us know at least 14 days ahead, we’ll move your deposit to a new date within 12 months (one change per booking). Within 7 days of your event, the full balance is due, since your florals have already been ordered.
How many guests can you serve?
Our online quote covers events of up to 30 guests. Hosting more? Get in touch and we’ll put together a custom quote.
Bloom Bar
How many bouquets should I plan for?
Most hosts plan one per guest. The stem calculator on the Bloom Bar page does the math for you.
Can I choose my colors?
Yes. Share your palette or Pinterest board, and we’ll source seasonal stems to match.
On the day
Can the Flower Cart and Dessert Bar go indoors?
Absolutely. They roll, so they work inside, under cover or out on the lawn. All we need is a flat, level spot, and nothing needs electricity.
What if it rains?
We set up rain or shine. Tell us your covered or indoor backup space and we’ll set up wherever the party moves. On hot days, fresh flowers need a shady spot, and the umbrella stays closed in strong wind for safety. We don’t offer refunds for weather, but we’re happy to help you plan a backup.
When do you arrive and leave?
For a Bloom Bar, we arrive 60 to 90 minutes before your guests to set up, host the bar during your event, and break everything down afterward. For other deliveries, we arrive 30 to 60 minutes before your start time and pick up within an hour after your rental ends. Please check that your venue allows outside rentals, and let us know about stairs or a long walk from parking.
Are the lawn games safe for kids?
Yes, with a grown-up nearby. Please supervise children, play on flat ground, keep clear of falling tower blocks, and don’t stand or sit on the games.
What if something is damaged or returned late?
Normal wear is on us. If something is lost or damaged beyond that, like a missing game piece, we’ll charge the repair or replacement cost. Pickup orders returned late have a $25 per day late fee.
Still have a question?
Email us at marigoldrentalco@gmail.com, call or text (309) 310-4827, or start your quote and add it in the notes.
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